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Picture has shadows or “ghosts”
• Touch (Menu), (Main Menu), then (Auto) to automatically adjust the display
image to the ideal settings. (VGA input only.)
• Remove any extension cables or switchboxes.
• Make sure that the video cable is connected securely to the back of the monitor and your
computer. For more information about connecting the video cable, see “Connecting the
monitor” on page 2.
• Make sure that the video cable is not damaged.
• Check the end of the video cable for any pins that might be bent or pushed in.
• If you are using VGA or DVI video, make sure that your monitor connection is using the cable
that came with your monitor.
Color is not uniform
• Touch (Menu), (Main Menu), then (Auto) to automatically adjust the display
image to the ideal settings. (VGA input only.)
• Make sure that the monitor warms up for at least 30 minutes before making a final judgment
about color uniformity or brightness.
Image is not sized or centered correctly
• Touch (Menu), (Main Menu), then (Auto) to automatically adjust the display
image to the ideal settings. (VGA input only.)
• Use the position controls to adjust the image. For instructions on how to adjust the display
image position, see “Adjusting monitor settings” on page 8.
The monitor has pixels that are always dark or too bright
• This condition is normal and inherent in the TFT technology used in active-matrix LCD
screens. Gateway’s inspection standards keep these to a minimum. If you feel these pixels
are unacceptably numerous or dense on your display, contact Gateway Customer Care to
identify whether a repair or replacement is justified based on the number of pixels affected.
Speaker bar does not work
I installed the speaker bar, but no sound is coming out of the speakers.
• Make sure that the speaker bar power cord is plugged into the power connector on the back
of your monitor, and that the monitor is plugged into an AC power outlet.
• If you are not using HDMI audio, make sure that the speaker bar’s headphone plug (green)
is plugged into the headphone jack on your computer.
• If you are using HDMI audio, you must set your device to output audio in PCM mode. See
the user guide that came with your device for more information.
• If you just finished installing and connecting the speaker bar, restart your monitor so that
it can recognize the new speaker bar.
• Make sure that the volume is turned up.
• Make sure that headphones are not plugged into the headphone jacks on the sides of the
speaker bar. When headphones are connected, no sound comes out of the speaker bar’s
speakers.