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Troubleshooting
Below are a few common problems and how to solve them.
Problem: I am not able to mount the Feeder to my scanner.
Solution: First, make sure you are using the latest version of FlexColor.
en, use the soware-guided procedure for mounting the
Feeder as described in “Mounting the Feeder” on page 8.
Problem: e Feeder is not recognized by the scanner or FlexColor
soware.
Solution: e electronic connection between the scanner and Feeder
is probably not secure enough. Gently, but rmly, press the
Feeder down against the scanner. When the connection is
good and the scanner is turned on, the diodes on the front of
the Feeder will light. See also “Mounting the Feeder” on page
8.
Problem: I get an error message that says that the “Feeder cannot nd
the magazine position.”
Solution 1: Make sure that the magazine is pressed fully into the drawer
hinge. (See also “Loading Slides” on page 18.)
Solution 2: Move the magazine to its home position. To do this, run
FlexColor and select Maintenance > Feeder to open the
Feeder window. en set the Feeder position drop-down
list to “home”. Try scanning again.
Problem: I get an error message that says that the “Feeder cannot nd
the frame position.”
Solution 1: Check that the holder is mounted correctly. It should be
perfectly straight (not angled to either side) and be pressed
into the scanner so that it is held by the clasp on the virtual
drum (it can sometimes get caught on the front edge of the
clasp instead of sliding into it). See also “Mounting the
Feeder” on page 8.