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Troubleshooting
Downloading New Switch Software
Downloading New Switch Software
When product enhancements occur for the 2520G-PoE switches, new
software can be downloaded to the switch through several methods, for
product enhancements and new features. For more information, see the
Management and Configuration Guide.
The new switch software would be available on the ProCurve Web site,
www.hp.com/go/procurve/software.
HP Customer Support Services
If you are still having trouble with your switch, Hewlett-Packard offers support
24 hours a day, seven days a week through the use of a number of automated
electronic services. See the Software License, Warranty and Support booklet
that came with your switch for information on how to use these services to
get technical support. The ProCurve Web site, www.hp.com/go/procurve also
provides up-to-date support information.
Additionally, your HP-authorized network reseller can provide you with
assistance, both with services that they offer and with services offered by HP.
Before Calling Support
Before calling your networking dealer or HP Support, to make the support
process most efficient, you first should retrieve the following information:
Information Item Information Location
• product identification, including mini-GBICs the front of the switch and on
labels on the mini-GBICs
• details about the switch’s status including the
software (OS) version, a copy of the switch
configuration, a copy of the switch Event Log, and a
copy of the switch status and counters information
switch console: show tech
command
• copy of your network topology map, including
network addresses assigned to the relevant devices
your network records