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5
installation troubleshooting
Use the information in this section if you have problems setting up your HP printer. If you
need help after the printer is set up, see the onscreen user’s guide
(see page 2).
Windows
problem
The installation program does not start automatically when the CD is inserted.
possible causes solution
• Autorun is disabled.
• The computer cannot
find the autorun.exe
program on the CD-
ROM.
1. Insert the printer software CD into the computer’s
CD-ROM drive. Be careful to position the CD
correctly.
2. Select
Start > Run, then click Browse.
3. Browse to the HPPP CD-ROM icon, then click
Open.
4. Select
Setup, then click Open.
The setup.exe file appears in the Run dialog box.
5. Click
OK.
6. Follow the onscreen instructions to install the printer
software.
problem
The printer software seemed to install correctly, but the printer name does not appear
when
File > Print is selected. The printer is not shown in the Printers folder on the
Control Panel.
possible cause solution
Printer driver failed to
install.
1. Close any virus protection programs or other
software programs that are running on the
computer.
Note: To close your anti-virus software, follow the
manufacturer’s instructions for disabling the software.
2. Reinstall the printer software:
• Insert the printer software CD into the
CD-ROM drive,
• Follow the onscreen instructions.
3. After installation, restart your virus protection
software.
Stiletto_RG.book Page 5 Wednesday, March 5, 2003 3:10 PM
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