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problem
When I connect a USB cable between the printer and my computer, an “Unknown
Device” message appears.
Note: This is not a problem in Windows 2000. Proceed with the software installation.
possible causes solution
• Static electricity has
built up in the cable
between the printer and
your computer.
•You may have a
defective USB cable.
• Your computer may not
have the latest BIOS
support for USB (contact
your computer vendor).
1. Disconnect the USB cable from the printer.
2. Unplug the printer from its power cord.
3. Wait approximately 30 seconds.
4. Plug the power cord into the printer.
5. Ensure the USB cable is firmly plugged into the
printer.
6. If “Unknown Device” continues to appear in the
New Hardware Found dialog box (and you are not
using Windows 2000), replace the USB cable.
Stiletto_RG.book Page 7 Wednesday, March 5, 2003 3:10 PM
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