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Windows USB
problem
The New Hardware Wizard did not finish.
possible cause solution
The Plug and Play
operation did not
complete.
1. Cancel the New Hardware Wizard.
2. Remove the printer software CD from the CD-ROM
drive.
3. Re-insert the printer software CD into the computer’s
CD-ROM drive.
a. If nothing happens, select
Start > Run, then click
Browse.
b. Browse to the HPPP CD-ROM icon, then click
Open.
c. Select
Setup, then click Open.
The setup.exe file appears in the Run dialog box.
d. Click
OK.
4. Follow the onscreen instructions to install the printer
software.
problem
When I tried installing the printer software the installation stopped. When I tried
installing again, the New Hardware Found Wizard was gone and the USB port was
not available.
possible cause solution
Operating system
terminated the installation
before it was complete.
1. Close any virus protection programs or other
software programs that are running on the
computer.
Note: To close your anti-virus software, follow the
manufacturer’s instructions for disabling the software.
2. Reinstall the printer software:
• Insert the printer software CD into the
CD-ROM drive.
• Follow the onscreen instructions.
3. After installation, restart your virus protection
software.
Stiletto_RG.book Page 6 Wednesday, March 5, 2003 3:10 PM
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