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2. Wait approximately 10 seconds.
3. Reconnect the power cord.
4. Press the Power button to turn on the printer.
If the printer still does not turn on, try the following solutions:
• Plug the printer into a different electrical outlet.
• Plug the printer directly into an electrical outlet rather than into a surge
protector.
If the printer still does not print
Select the topic below that best describes the problem:
• Paper jam
• Out-of-paper message
11.2 Paper jam
Follow each of these steps until the paper jam is cleared.
1. Press the Power button to turn off the printer.
2. Disconnect the power cable and the USB cable from the rear of the printer.
3. Remove the paper from the In tray.
4. If you are printing labels, verify that a label did not become detached from the
label sheet while passing through the printer.
5. Remove the rear access door. Press the handle to the right, and then pull out
the door.
6. Remove the paper jam from the back of the printer, and then replace the rear
access door.
HP Deskjet 3840 series printer User's Guide
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