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Contents 4
Configuration tools.................................................................................................................................. 41
SmartStart software........................................................................................................................ 41
HP ROM-Based Setup Utility............................................................................................................ 41
Array Configuration Utility.............................................................................................................. 42
SAN configuration......................................................................................................................... 43
Re-entering the server serial number and product ID........................................................................... 43
Option ROM Configuration for Arrays ....................................................................................................... 44
Management tools................................................................................................................................... 44
Automatic Server Recovery ............................................................................................................. 44
ROMPaq utility.............................................................................................................................. 44
Integrated Lights-Out 2 technology................................................................................................... 44
Erase Utility .................................................................................................................................. 45
StorageWorks library and tape tools................................................................................................ 45
HP Systems Insight Manager........................................................................................................... 45
Management Agents...................................................................................................................... 45
HP ProLiant Essentials Virtualization Management Software ................................................................ 46
HP ProLiant Essentials Server Migration Pack - Physical to ProLiant Edition............................................. 46
HP BladeSystem Essentials Insight Control Data Center Edition ............................................................ 46
Redundant ROM support ................................................................................................................ 46
USB support and functionality ......................................................................................................... 47
Diagnostic tools ...................................................................................................................................... 47
HP Insight Diagnostics.................................................................................................................... 47
Survey Utility................................................................................................................................. 48
Integrated Management Log ........................................................................................................... 48
Array Diagnostic Utility .................................................................................................................. 48
Remote support and analysis tools............................................................................................................. 48
HP Instant Support Enterprise Edition................................................................................................ 48
Web-Based Enterprise Service......................................................................................................... 49
Open Services Event Manager........................................................................................................ 49
Keeping the system current ....................................................................................................................... 49
Drivers ......................................................................................................................................... 49
Resource Paqs............................................................................................................................... 49
ProLiant Support Packs ................................................................................................................... 49
Operating system version support.................................................................................................... 50
System Online ROM flash component utility ...................................................................................... 50
Change control and proactive notification ........................................................................................ 50
Natural language search assistant................................................................................................... 50
Care Pack .................................................................................................................................... 50
Troubleshooting.......................................................................................................................... 51
Troubleshooting resources ........................................................................................................................ 51
Pre-diagnostic steps ................................................................................................................................. 51
Important safety information............................................................................................................ 52
Symptom information ..................................................................................................................... 53
Prepare the server for diagnosis ...................................................................................................... 53
Service notifications................................................................................................................................. 54
Loose connections ................................................................................................................................... 54
Troubleshooting flowcharts ....................................................................................................................... 54
Start diagnosis flowchart ................................................................................................................ 55
General diagnosis flowchart ........................................................................................................... 56
Server blade power-on problems flowchart ....................................................................................... 57
POST problems flowchart ............................................................................................................... 59
OS boot problems flowchart ........................................................................................................... 60
Server fault indications flowchart ..................................................................................................... 62