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Troubleshooting 54
NOTE: To verify the server configuration, connect to the System Management homepage and select
Version Control Agent. The VCA gives you a list of names and versions of all installed HP drivers,
Management Agents, and utilities, and whether they are up to date.
• HP recommends you have access to the server documentation for server-specific information.
• HP recommends you have access to the SmartStart CD for value-added software and drivers
required during the troubleshooting process.
NOTE: Download the current version of SmartStart from the HP website
(http://www.hp.com/servers/smartstart
).
Service notifications
To view the latest service notifications, refer to the HP website (http://www.hp.com/go/bizsupport).
Select the appropriate server model, and then click the Troubleshoot a Problem link on the product
page.
Loose connections
Action:
• Be sure all power cords are securely connected.
• Be sure all cables are properly aligned and securely connected for all external and internal
components.
• Remove and check all data and power cables for damage. Be sure no cables have bent pins or
damaged connectors.
• If a fixed cable tray is available for the server, be sure the cords and cables connected to the server
are correctly routed through the tray.
• Be sure each device is properly seated.
• If a device has latches, be sure they are completely closed and locked.
• Check any interlock or interconnect LEDs that may indicate a component is not connected properly.
• If problems continue to occur, remove and reinstall each device, checking the connectors and sockets
for bent pins or other damage.
Troubleshooting flowcharts
To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"Start diagnosis flowchart (on page 55)," and follow the appropriate diagnostic path. If the other
flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis
flowchart (on page 56)." The General diagnosis flowchart is a generic troubleshooting process to be used
when the problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:
• Start diagnosis flowchart (on page 55)
• General diagnosis flowchart (on page 56)
• Server blade power-on problems flowchart (on page 57)
• POST problems flowchart (on page 59)
• OS boot problems flowchart (on page 60)
• Server fault indications flowchart (on page 62)