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Troubleshooting 56
General diagnosis flowchart
The General diagnosis flowchart provides a generic approach to troubleshooting. If you are unsure of the
problem, or if the other flowcharts do not fix the problem, use the following flowchart.
Item See
1 "Symptom information (on page 53)"
2 "Loose connections (on page 54)"
3 "Service notifications (on page 54)"
4
The most recent version of a particular server or option firmware is
available on the following websites:
• HP Support website (http://www.hp.com/support
)
• HP ROM-BIOS/Firmware Updates website
(http://h18023.www1.hp.com/support/files/server/us/romflash.h
tml)
5
"General memory problems are occurring" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the HP
website (http://www.hp.com/support)
6
• Maintenance and service guides for p-Class server blades, located
on the Documentation CD or the HP website
(http://www.hp.com/products/servers/proliant-bl/p-class/info
)
• Maintenance and service guides for c-Class server blades, located
on the Documentation CD or the HP website
(http://www.hp.com/go/bladesystem/documentation
)
7
• Maintenance and service guides for p-Class server blades, located
on the Documentation CD or the HP website
(http://www.hp.com/products/servers/proliant-bl/p-class/info)
• Maintenance and service guides for c-Class server blades, located
on the Documentation CD or the HP website
(http://www.hp.com/go/bladesystem/documentation
)
• "Hardware problems" in the HP ProLiant Servers Troubleshooting
Guide located on the Documentation CD or on the HP website
(http://www.hp.com/support
)
8
• "Server information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website (http://www.hp.com/support
)
• "Operating system information you need" in the HP ProLiant Servers
Troubleshooting Guide located on the Documentation CD or on the
HP website (http://www.hp.com/support
)
9 "HP contact information (on page 75)"