Filter
Top Products
hp scanjet 4600 series digital flatbed scanners
chapter 3
19
run the repair utility
If the scanner still fails to initialize, run the Repair utility (Windows computers
only). For more information, access the Help system: open the HP Director, click
Help, and then click hp scanjet 4600 series scanner help
test scanner hardware
If you think the scanner has a hardware problem, verify that the cables are firmly
connected to the scanner, the computer, and the power source. If the cables are
correctly connected, test the scanner using this procedure.
1 Disconnect the combination USB and power cable from the scanner.
2 Reconnect the combination USB and power cable to the scanner.
The carriage on the scanner will move forward and backward approximately 25
mm (1 inch), and the lamp will turn on.
If the carriage does not move and the scanner lamp does not turn on, a problem
exists with the scanner hardware. See product support on page 23.
additional troubleshooting information
To solve other problems with the scanner, access the Help system: open the
HP Director, click Help, and then click hp scanjet 4600 series scanner help
To solve problems with the scanner software, see the HP Photo & Imaging
software Help.