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Diagnostic tools
HP Library & Tape Tools
HP StorageWorks Library & Tape Tools is the recommended diagnostic and support tool for
your HP tape storage product. It is available on the CD shipped with your product or as a free
download from the HP web site. It is supported on nearly all major operating systems.
See
www.hp.com/support/tapetools for compatibility information, updates and the
latest version of the tool.
Checking drive installation with Library & Tape Tools
The tape drivers must already be installed to run this check. You will also need to provide a
tape cartridge that can be written to during the test.
1 From the HP StorageWorks CD, select “install your product” and then ”install check”. This will
run Library & Tape Tools directly from the CD (no installation on the server) in a special mode
for installation checking.
2 Select the appropriate tests to verify the installation of your drive.
• Verify device connectivity
• Verify configuration (bus and driver configuration)
• Verify drive health (writing and reading to a test cartridge)
• Verify drive performance (data rates to the drive)
• Verify system performance (data rates from the disk subsystem)
• Verify drive cooling
3 At the end of the test you will be given a summary of the test results and recommendations to
resolve any issues found.
Troubleshooting with Library & Tape Tools
1 From the HP StorageWorks CD, select “troubleshoot”.
This will allow you to run Library & Tape Tools in standard mode, either directly from the CD
(no installation on the server) or as an installation on your server. HP recommends installation
of Library & Tape Tools, so that it can be quickly accessed at any time. HP Support will also
request that you use Library & Tape Tools should you need to contact them in the future, so it
is a good idea to have it installed.
2 When Library & Tape Tools is first run, it will scan for HP tape drives and libraries on your
system and ask you to select the one to work with. At this time you can see the HBA
configuration of your server, how your devices are connected and the SCSI IDs of those devices.
3 Once you have selected your device you have a number of choices for troubleshooting.
• Device identification: shows part number, serial number and information about any
cartridge loaded
• Firmware upgrade: allows you to locate and upgrade to the latest firmware. You will need
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