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Other sources of information
You will also find troubleshooting information and contact details on the
HP StorageWorks Tape CD-ROM and the HP web site. In particular:
• The online User’s Guide on the HP StorageWorks Tape CD-ROM contains troubleshooting
information.
• The HP support web site contains a link to
www.hp.com/support/ultrium that takes
you to HP’s Customer Care web site for a wide range of up-to-date information about your
product.
• The HP web site at
www.hp.com/go/connect provides details of recommended
products and configurations.
• The HP web site at
www.hp.com/support/tapetools provides compatibility
information about HP Library & Tapetools, updates and the latest version of the tool.
•The HP web site at
www.hp.com/support/pat provides access to our free, standalone,
performance assessment tools to check tape performance and test whether your disk sub-
system can supply data at the optimum transfer rate.
• The HP web site at
www.hp.com/go/obdr provides detailed information about
HP One-Button Disaster Recovery.
How to contact HP
You can also use the HP Customer Call Centers for specialist technical help. Contact details
can be found at
www.hp.com. Click on the link to “contact HP”.
To make the best use of this service, we ask that you work with our Support Specialists to
resolve any issues with your drive. This may include downloading diagnostic software, that
will assist in the rapid resolution of your problems. If you do not have web access, a full listing
of HP Customer Call Centers, correct at time of printing, is given in the online User’s Guide on
the HP StorageWorks Tape CD-ROM.
ult960_master_internal.fm Page 48 Tuesday, September 21, 2004 4:13 PM