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Troubleshooting flowchart
The following diagram shows the flow of the troubleshooting procedure.
Printer checks
whether Printhead
Alignment is required
Printer recommends
Printhead alignment
(Standard or Special)
Printer prints
Diagnostic Print A
including black lines
Printer asks questions
about Diagnostic
Print A
Wrong paper advance.
Printer recommends
Advance calibration
Printheads need
cleaning. If possible
printer tries to clean
printheads
Printer prints
Diagnostic Print A
without black lines
If printheads have
been cleaned three
time Troubleshooting
finishes
Printer prints
Diagnostic Print B
without black lines
Printer asks if Cyan,
Magenta, Yellow and
Black Patterns in
Diagnostic Print B are
OK
If possible printer tries
to clean printheads
No problems detected
Start
Printheads are OK
after first printing of
Diagnostic Print A
Troubleshooting
completed successfully
Yes
No
Yes
Yes
No
No
Printer prints
Diagnostic Print B
Indicates that
troubleshooting has
completed but further
procedures are required
to solve the problem
Indicates that
troubleshooting has
completed successfully
and there no problems