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7 Troubleshooting
The following tips are general troubleshooting procedures.
• Check that the card is seated all the way into the PCI slot.
• Check motherboard system documentation to ensure that bus mastering
support is provided and enabled for the PCI slot containing the HP Fibre
Channel Adapter.
• Check that the GBIC is seated correctly into the Adapter.
• Check that the cable is inserted all the way into the GBIC.
• Check that all peripherals are connected correctly throughout the loop.
Peripherals with intermittent connections can cause long Operating
System initialization during Power-On. Remove suspect peripheral from
loop.
• Check the LED lights; The PWR/ACT LED turns on at power up, and
flashes after the card is initialized. The LINK LED indicates that the link
is up. See Chapter 2 for details on verifying the adapter card.
• If not using a HUB or switch, make sure that the cables are connected
correctly throughout the loop. The loop must be in series, from one
device to another.
• If a problem occurs while loading the Windows NT driver or when you
try to access a storage device, check the Windows NT Event Log. The
Event Log lists events that have been logged by various software
components. As an example, if the driver failed to initialize, the log
should have an event listed as “Driver failed to initialize.” For other
Operating Systems, consult troubleshooting section in the accompanying
operating system user manual.
NOTE A possible cause of driver or device failure could be that the loop is
not complete or, in other words, devices are not connected in series to
form a loop. This does not apply if you are using a HUB or switch.
• Verify that at least one device in the loop is powered up if you are not
using a HUB or switch. Hubs or switches detect devices that are not
powered up and automatically do a port bypass.