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Symptom Call Center Repair Center
fault – insert valid boot disk
and press any key”
and not trapped under them
(where they can short hard
drive PCA). Then try another
hard drive. If problem is
solved,
Error message: “Auto IDE
error” or “HDD not ready”
Verify latest BIOS (v1.02.00).
Send in for repair.
original HD may be corrupted,
have a virus or be defective. If
problem persists, reinstall old
HD and try replacing the CPU
board and if that doesn’t work,
then replace the logic board.
Lockup/computer freezes
After warm docking Verify latest BIOS (v1.02.00). New BIOS v 1.02.00
After hot docking Does the user have an external
monitor? If so, BIOS versions
after 1.00.00 may exhibit this
problem about 5% of the time. A
future revision of the BIOS will
address this issue.
After undocking Is there a card in dock? Remove
card from undocked
configuration.
Is the user an HP COE user? If
so, does the user use COE
Connect and COE Disconnect?
If not, refer them to their IT dept.
for instructions.
While booting Press reset button.
If ineffective, can user boot from
floppy? If no, send in for repair.
If yes, run CHKDSK /f on hard
drive, then attempt to boot from
HD again.
Can you boot from floppy? If
no, replace CPU first, then
logic board. If yes, run
CHKDSK /f on hard drive, then
attempt to boot from HD again.
Run Scandisk to check for HD
platter defects. Verify
keyboard support plate is of
later design or has I/O insulator
(Service Note 800-09).
After turning on New BIOS v 1.02.00 New BIOS v 1.02.00. Try
replacing HD, then CPU, and
then logic board.
When shutting down, during
“Windows 95 Shutting Down”
screen
Microsoft has a web page to help
with these problems, which are
usually the result of driver
conflicts.
(www.microsoft.com/kb/articles/q
145/9/26.htm)
If HP COE user, make certain
they are using COE Disconnect.
Refer them to their IT
department.
Keyboard
Keys stiff Is customer comparing OB800
keyboard to other notebook or
desktop keyboards? Is customer
If the keyboard is stiff, replace
with a new keyboard of
datecode Aug 1 or later.