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Problem Action to take
The digital sender is not working.
● Make sure that the power cord is securely
connected to the device and that it is
plugged into the power outlet.
● Make sure that the device is turned on.
● Clear any error messages on the control-
panel display.
● Verify that the network cable is securely
connected to the device.
● Verify that one of the two green LEDs just
above the device network port is on.
Scanned pages are blank or have repeated
patterns.
Make sure that a page is not already on the glass.
The image quality is poor.
● Make sure that the document you are trying
to send is placed correctly in the ADF (face-
up) or on the glass (face-down).
● If possible, try changing some of the scan
settings, such as resolution or file type, to
improve the image quality.
The ADF feeds multiple sheets, skews sheets,
or jams frequently.
● Adjust the guides so that they are snug
against the stack but do not bend the stack.
● The maximum number of pages that the
ADF can hold is 50 or fewer, depending on
the type of media that is being loaded.
● The maximum number of pages that the
output tray can hold is 50 or fewer. Make
sure that more pages are not stacking up in
the output tray.
● The paper must be stacked square and
straight in the ADF.
● If the original was previously stapled or three-
hole-punched, verify that the pages are not
stuck together.
● The type of media that is being loaded might
not meet the required specifications. See the
HP 9200C Digital Sender User Guide for
media specifications.
ENWW Troubleshooting 25
English