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Problem Action to take
An e-mail transmission did not arrive at the
destination e-mail address.
● If you typed the e-mail address at the control
panel, resend the e-mail message, making
sure that you type the address correctly and
that it is in the correct format (has no
spaces, contains the required @ sign, and
contains the required period).
● Resend the e-mail. Make sure that you type
the name in the correct format in the From:
field so that the message is not rejected and
so that you receive a message back if the e-
mail transmission fails.
● Have the network administrator verify that
the SMTP server is functioning.
A document that you sent to a folder did not
arrive at the destination folder.
● Resend the document.
● Verify whether the file name might have
been modified to resolve a duplicate-file-
name error.
The bottom of a page that you sent is cut off.
If the document was sent from the glass, the
document page might be too long. The maximum
length for documents scanned from the glass is
A4, or 210 x 297 mm (8.27 x 11.69 inches).
The control panel is using the wrong language. Use the control-panel menu to set the correct
language.
1. Push the M
ENU
button.
2. Select CONFIGURE DEVICE on the control-
panel display (the third menu item).
3. Touch SYSTEM SETUP (the fourth menu
item).
4. Scroll down and touch LANGUAGE (the last
menu item).
5. Touch the correct language.
26 Chapter 3 Troubleshooting and customer support ENWW