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Getting Help When Things Go Wrong
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The software did not install
correctly.
• There may be a conflict with
your virus protection
program.
OR
• There may be a conflict with
another software program.
OR
• Your printer software didn’t
install properly.
1 Uninstall your printer software. Insert the
printer software CD into your computer,
select Uninstall from the Installer, then
repeat the installation procedure.
2 Close any virus protection programs that
are active.
3 If you have been using Apple’s QuickDraw
GX software, turn it off. Your HP DeskJet
printer is not compatible with QuickDraw
GX.
4 Exit all of your software programs.
5 Reinstall the printer software. See the
“Install Printer Software” step on the Quick
Start Poster or see page 56 in this User’s
Guide.
If you are still having problems with the
software installation, call an HP authorized
dealer or HP Customer Care. For the phone
number of the HP Customer Care Center
nearest you, see page 47.
The printer software won’t install, what’s wrong? continued
What is the problem? Possible cause To solve the problem…