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BASIC SETTINGS SCREEN MENUS
BASIC
OPERATION
ADVANCED
OPERATION
OTHERSCONNECTION
TROUBLESHOOTING
28
ADVANCED
SETTINGS
ENGLISH
TROUBLESHOOTING
If you experience any problems, check the following before calling for service:
1. Are the connections made properly?
2. Are you operating the unit properly by following the user’s guide?
If the unit does not operate properly, check the items shown in the following table.
If the problem cannot be resolved using the actions listed in the following table, the internal circuitry may be
malfunctioning. Unplug the power cable immediately and contact your dealer, nearest Marantz authorized
dealer, or the Marantz Service Center in your country.
Symptom Cause Action
Cannot connect to the network • The LAN cable is not connected
• The IP address is incorrect
Correct the network connections.
• The connection has been blocked by the
firewall
Allow communication with the unit.
Cannot fi nd the server The server is not running
Start the server.
The server has not authenticated the unit
Authenticate the unit on the server side. (See page 6)
The unit does not recognize the server
Obtain the server list again. (See page 15)
The number of registrations on the server
list has reached 50
Delete servers that you no longer require from the list.
(See page 15)
Takes time to play or change to
the next fi le
• The fi le size is large
• DRM-protected content is being played
This is not a malfunction.
Takes time for the file list to
display
There is a large number of fi les in the list
During random play, the larger the number of fi les in
the server, the longer it takes to display the fi le list.
Reduce the number of connected servers (to about
four) or reduce the number of fi les registered on the
server (to about 5,000).
Cannot obtain the fi le list The server is creating the fi le list
It may take some time for the server to create the
fi le list.
If that is the case, wait until the list creation has
fi nished.
• The number of fi les that can be registered
by the server has been exceeded
• Characters that are not supported by the
server are used in areas such as the fi le
name
Limit the number of fi les and fi le formats to the range
that can be registered by the server.
For details, see the server's user guide.
Cannot play even though the
file format is supported for
playback
The server does not support this file
format
Only fi les whose formats are supported by both the
unit and the server can be played.
See the server's user guide.
Playback breaks up • There is not enough network bandwidth
• The fi le bit rate is too high
Communication in a network may become congested.
Stop the communication of the other devices, or
redesign your network environment.
If you use wireless communication, then the required
bandwidth is larger than that required for the actual
communication.
Symptom Cause Action
Cannot play DRM-protected
fi l e s
The server does not support DRM
Connect to a server that does support DRM.
The server has not obtained the DRM
license
Obtain the DRM license on the server side in
advance.
The network player does not
respond
• There is a large number of fi les in the list
and processing takes time
• Multiple servers are starting or updating
information
Wait until the process fi nishes.
The network player no longer responds
to operations
Press the RESTART button on the remote
controller to restart the network player.