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S
OLVING
PROBLEMS
6.3
6
Solving General Printing Problems
For problems with the operation of your printer, refer to the
following table for suggested solutions.
Problem Possible Cause Solution
The printer does
not print.
The printer is not
receiving power.
Check the power cord connections. Check
the power switch and the power source.
The printer is not
selected as the default
printer.
Select
BP20 Series PCL6
as your
default printer.
Check the printer for the
following:
• The printer cover is not closed.
• Paper is jammed.
•No paper is loaded.
• The toner cartridge is not installed.
If a printer system error occurs, contact
your service representative.
The printer may be in
manual feed mode and
out of paper.
Add paper to the Multi-Purpose Tray, and
press the
Cancel
button on the printer’s
control panel.
The connection cable
between the computer
and the printer is not
connected properly.
Disconnect the printer cable and reconnect
it.
The connection cable
between the computer
and the printer is
defective.
If possible test the cable by attaching it to
another computer that is working properly
and attempt to print a job. You can also try
using a different printer cable and attempt
to print a job.
The port setting is
incorrect.
Check the Windows printer setting to make
sure that the print job is sent to the correct
port, for example, LPT1. If the computer
has more than one port, make sure that
the printer is attached to the correct one.
The printer may be
configured incorrectly.
Check the printer properties to ensure that
all of the print settings are correct.
The printer driver may
be incorrectly installed.
Reinstall the printer driver; see page 2.29.
Try printing a demo page.
The printer is
malfunctioning.
Check the display message on the control
panel to determine if the printer is
indicating a system error.
Printer selects
print materials
from the wrong
paper source.
The paper source
selection in the printer
properties may be
incorrect.
For many software applications, the paper
source selection is found under the
Paper
tab within the printer properties. Select
the correct paper source. See page 4.6.