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the HP All-in-One and plugged into a power outlet. Press the On button to turn on the
HP All-in-One.
Cause: The HP All-in-One is busy with another task.
Solution: If the HP All-in-One is performing another task such as copying or
scanning, your print job will be delayed until the HP All-in-One completes the current
task.
Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the HP All-in-One, check your computer to see if there are any
messages.
Cause: The HP All-in-One is not the selected printer.
Solution: Make sure the HP All-in-One is the selected printer in your software
application.
TIP: You can set the HP All-in-One as the default printer to ensure that the printer
is automatically selected when you select Print in the File menu of your different
software applications.
Cause: The computer is not communicating with the HP All-in-One.
Solution: If the HP All-in-One is not properly connected to the computer,
communication errors can occur. Make sure the USB cable is connected to the HP All-
in-One and the computer as shown below.
If the connections are secure, and nothing has printed several minutes after you sent
a print job to the HP All-in-One, check the status of the HP All-in-One. In the
HP Photosmart Software, click Status.
For more information, see:
“
Communication problems over a USB connection” on page 109
Cause: The HP All-in-One has a paper jam.
Print troubleshooting 135
Troubleshooting