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Go to: www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The revision number of the product firmware did not match the revision
number of the software.
Memory is full
Solution: Try making fewer copies at a time.
Cause: The document you were copying exceeded the memory of the product.
Mechanism error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Clear the paper jam
•
Solution 2: Remove objects that are blocking the print carriage
Solution 1: Clear the paper jam
Solution: Clear the paper jam and remove any torn paper that remains in the
product.
For more information, see:
“
Clear paper jams” on page 158
Cause: The product had a paper jam.
If this did not solve the issue, try the next solution.
Solution 2: Remove objects that are blocking the print carriage
Solution: Lower the ink cartridge access door to access the print carriage. Remove
any objects that are blocking the print carriage, including any packing materials. Turn
off the product and then turn it on again.
Errors 207
Troubleshooting