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If the error persists, contact HP. See www.hp.com/go/LJColorMFPM375 or www.hp.com/go/
LJColorMFPM475 or the support flyer that came in the product box.
Document feeder mispick. Reload
Description
The product did not pick up the paper in the document feeder.
Recommended action
Remove the paper from the document feeder tray, and then reload it.
If the error persists, contact HP. See
www.hp.com/go/LJColorMFPM375 or www.hp.com/go/
LJColorMFPM475 or the support flyer that came in the product box.
Door open
Description
The toner cartridge door is open.
Recommended action
Close the toner cartridge door.
Engine Communication Error
Description
The product has experienced an engine communication timeout error.
Recommended action
Turn off the power by using the power switch, wait at least 30 seconds, and then turn on the power
and wait for the product to initialize.
If a surge protector is being used, remove it. Connect the product directly into the wall socket. Use the
power switch to turn the product on.
If the error persists, contact HP. See
www.hp.com/go/LJColorMFPM375 or www.hp.com/go/
LJColorMFPM475 or the support flyer that came in the product box.
Engine error. Press OK to continue.
Description
The product experienced a print engine error.
Recommended action
This is a warning message only. Job output might be affected.
ENWW
Troubleshooting tools
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