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Print the event log
NOTE: You can use HP ToolboxFX to view the event log from a computer.
1. Make sure the product is in the Ready state.
2.
Touch the Setup
button.
3. Simultaneously touch the Left Arrow
button and the Cancel button.
4.
Touch the Setup
button.
5. Open the 2ndry Service menu.
6. Open the Service Reports menu.
7. Touch the Error Report item.
Event log messages
The following table contains all event log codes for this product. Many event log codes correspond to a
control-panel error message.
Some product events do not produce a message that displays on the control panel. Instead, they are
only recorded in the event log.
Table 2-7 Event-log messages
Event code Description
13.0000 Paper jam
20.0000 Memory out
21.0000 Page misfeed or mispick
41.2000 Beam detect malfunction
41.3000 Unexpected size
50.1000 Low fuser temperature error
50.2000 Slow fuser error
50.3000 High fuser temperature error
50.4000 Fuser drive circuit error
50.7000 Fuser open error
50.8000 Low sub-thermistor fuser error
50.9000 High sub-thermistor fuser error
51.2000 Black scanner laser error (inline devices only)
51.2100 Cyan scanner laser error (inline devices only)
51.2200 Magenta scanner laser error (inline devices only)
176 Chapter 2 Solve problems ENWW