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6. Restart the computer.
7. Clear the print queue.
To clear the print queue
NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this
issue.
Click here to go online for more information. Otherwise, follow the steps
below.
a. Depending upon your operating system, do one of the following:
• Windows 7: From the Windows Start menu, click Devices and Printers.
• Windows Vista: From the Windows Start menu, click Control Panel, and
then click Printers.
• Windows XP: From the Windows Start menu, click Control Panel, and then
click Printers and Faxes.
b. Double-click the icon for your product to open the print queue.
c. On the Printer menu, click Cancel all documents or Purge Print Document,
and then click Yes to confirm.
d. If there are still documents in the queue, restart the computer and try printing
again after the computer has restarted.
e. Check the print queue again to make sure it is clear, and then try to print again.
If the print queue is not clear, or if it is clear but jobs are still failing to print, proceed
to the next solution.
If the above solutions do not resolve the problem,
click here for more troubleshooting
online.
Clear the print carriage
Remove any objects, such as paper, that are blocking the print carriage.
NOTE: Do not use any tools or other devices to remove jammed paper. Always use
caution when removing jammed paper from inside the product.
Click here to go online for more information.
Identify a defective cartridge
If both the tri-color and black cartridge lights are blinking, and the power light is on, both
cartridges may still have tape on, or are missing. First make sure that the pink tape has
been removed from both cartridges, and that both cartridges are installed. If both cartridge
Identify a defective cartridge 39
Solve a problem