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Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to
provide the following information:
• Product name (HP Deskjet 3000 J310 series)
• Model number (located inside the cartridge door)
Model No.
xxxxx
HP Ink
Cartridge
Product No.
xxxxxx
xx
• Serial number (located on the back or bottom of the product)
• Messages that appear when the situation occurs
• Answers to these questions:
◦ Has this situation happened before?
◦ Can you re-create it?
◦ Did you add any new hardware or software to your computer at about the time
that this situation began?
◦ Did anything else occur prior to this situation (such as a thunderstorm, product
was moved, etc.)?
Support phone numbers
For the most current HP list of telephone support numbers and call costs information, see
www.hp.com/support.
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may
also be available at the HP online support Web site:
www.hp.com/support. Contact your
HP dealer or call the support phone number for your country/region to learn more about
support options.
Additional warranty options
Extended service plans are available for the HP Printer at additional costs. Go to
www.hp.com/support, select your country/region and language, then explore the services
and warranty area for information about the extended service plans.
Chapter 7
42 Solve a problem
Solve a problem