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Recovery using Windows 8 operating system media (purchased separately)
This recovery process requires Windows 8 operating system media, which can be ordered from the
support website. For U.S. support, go to
http://www.hp.com/support. For worldwide support, go to
http://welcome.hp.com/country/us/en/wwcontact_us.html. You can also order the media by calling
support. For contact information, see the Worldwide Telephone Numbers booklet included with the
computer.
CAUTION: Using Windows 8 operating system media completely erases hard drive contents and
reformats the hard drive. All files that you have created and any software that you have installed on the
computer are permanently removed. When reformatting is complete, the recovery process helps you
restore the operating system, as well as drivers, software, and utilities.
To initiate recovery using Windows 8 operating system media:
NOTE: This process takes several minutes.
1. If possible, back up all personal files.
2. Restart the computer, and then follow the instructions provided with the Windows 8 operating
system media to install the operating system.
3. When prompted, press any keyboard key.
4. Follow the on-screen instructions.
After the repair is completed and the Windows 8 desktop appears:
1. Remove the Windows 8 operating system media, and then insert the Driver Recovery media.
2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.
Backing up, restoring, and recovering in Windows 8
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