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B-4 Troubleshooting Checklist
• Head strike — if the printheads strike the media, press
the Purge button on the Front Page screen of the control
panel, to expel any ink and other debris introduced into
the ink jets by the head strike. Then check how the media
is tracking from the supply spool. The sides of the media
should be parallel to the sides of the printer, with no wrin-
kling or buckling. If necessary, reload the media. See
“Load and Print on Roll-Fed Media” on page 2-15 for
instructions. Also check the Media Wizard to see whether
the correct media is selected (see “Configure Media” on
page 2-6).