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Warranty Claims B-5
Warranty Claims The printer is covered by a manufacturer’s limited warranty (part
number 0706278), which includes the printheads. The piezo
printheads are designed to remain in service for the life of the
printer.
The printer incorporates many automatic and manual features
for preventing clogs from occurring, and for recovering inkjets
that do become clogged (see “Recover Missing Ink Jets” on
page 5-7). The warranty terms require that the maintenance pro-
cedures contained in this User Manual are followed prior to clas-
sifying a printhead anomaly as a “printhead failure.”
A printhead failure is defined as any printhead that develops one
or more individual jets that do not fire and that cannot be recov-
ered or replaced (“mapped out”) by the AutoJet or Manual Jet
Mapping software when printing in Production Mode. If the jet(s)
can be mapped out by the software in Production Mode, the
printhead is deemed to be working satisfactorily and is not con-
sidered to have a failure.
In the event of a printhead failure as defined above, the cause
and/or circumstances that lead to the failure must be identified.
The following is a list of causes and/or circumstances that may
lead to printhead failure. This list is not considered comprehen-
sive, and any causes and/or circumstances that are not identi-
fied in this list will be evaluated on a case-by-case basis.
All printheads submitted for warranty claims will be subjected to
failure analysis to confirm the cause of failure. The final determi-
nation of warranty applicability will be provided by this analysis.
For more information about warranty claims, contact Technical
Services (see page ii for contact information).
Causes that are covered by the manufacturer’s warranty:
• Manufacturing defect — when a flaw in materials or work-
manship causes a printhead to fail, the failure will be cov-
ered by the manufacturer’s warranty.
Causes and/or circumstances that are not covered by the
manufacturer’s warranty:
• Third party hardware or software
• Damage caused by accident, abuse, misuse (including dam-
age resulting from head strikes or use of non-approved sup-