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36 7 Technical Support and Warranty
Telephone support after the warranty period
The warranty period expires after one year of owning your HP CapShare appliance and you then have
to pay for technical support. For quick questions in the US only, call 900.555.1500 ($2.50 per minute).
Charges begin only when you are connected with a technician.
For calls from Canada or for calls in the US that you anticipate will be longer than ten minutes in length,
call 800.999.1148. The fee is $25 per call, charged to your Visa or Master Card. (Prices are subject to
change without notice.)
To locate technical support phone numbers outside the United States, go the following website:
http://www.hp.com/support/capshare
If your HP CapShare appliance is defective when you open the box, return it for a new appliance from
the dealer where you bought it.
HP Customer Care Repair and Express Exchange
Quality products are an HP trademark. However, if your HP CapShare appliance is ever in need of repair
while under warranty, we will promptly repair or replace it. Call the HP Customer Care Center, and we
will send you a repaired unit (like new).
In Europe, you will receive a repaired HP CapShare appliance delivered to you in approximately four
to five business days. If you are traveling, HP will send the appliance to the location of your choice.
After receiving the replacement product, the damaged unit is returned to HP.
In the US and Canada, you will be guided through Express Exchange. Where practical, you will receive
a repaired HP CapShare appliance delivered to you on the next business day. If you are traveling, HP
will send the appliance to the location of your choice. After receiving the replacement product, the
damaged unit is to be returned to HP using a shipping label with postage prepaid by HP.
When returning the defective unit
Your HP authorized service reseller or HP Customer Care Center representative will give you detailed
instructions about when and how to return the defective unit. It is important that you remove any
accessories or cables and connectors that you installed or attached to the HP CapShare appliance
before you return the defective unit. Examples of accessories are:
• Serial cable
• Batteries
Out-of-warranty repair
Contact an HP Service Center (see telephone book for listings) or call telephone support at the
Customer Care Center (telephone number listed above) for information about out-of-warranty repair.
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