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Troubleshooting
1-3
HP DesignJet 430, 450C and 455CA Printers
What Can I do when a System Error Code Appears on the
FrontĆPanel Display?
Chapter 2 contains a list of system error codes and their respective
descriptions and recommended corrective actions. Only try one recommended
action at a time and check if the error code has disappeared.
If you have an error code which is not documented in this Service Manual or
you have an error which you cannot resolve, then report the error to the HP
Response Center or the nearest HP Support Office. When reporting the error,
have the following information ready:
D Model and Serial Number of the printer.
D Which firmware revision the printer is using.
D The complete error code.
D The Service Configuration Plot.
D The Current configuration sheet.
D Which software application the customer is using (name, version, etc.).
D Is the problem reproducible by you?
D Additional comments about the usage, the setting, etc..
Have you performed a Service Test on the Failed
Component/Assembly?
If possible, always perform a Service Test on the component/assembly that
you are about to replace, just to make sure that is the component/assembly
that has failed. If the test on that component/assembly passes, you
should NOT replace it. For information on the Service Tests and how to
use them ' Chapter 4.
Have you Performed the Accuracy Calibration?
Is the printer calibrated correctly after replacing a component? Refer to
Chapter 5 to check when the Accuracy Calibration is required.
What can I do to Solve PrintĆQuality Problems?
Whenever an PrintĆQuality problem appears, it is advisable to print the
PrintĆQuality Plot to help diagnose the problem. The PrintĆQuality Print will
help you differentiate between possible Cartridge errors and other problems
such as incorrect frontĆpanel selection, driver or RIP configuration or
mechanical problems. For information on solving PrintĆQuality problems '
Chapter 6.