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Solve problems receiving faxes
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The fax does not respond
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An error message displays on the control panel
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A fax is received but does not print
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Sender receives a busy signal
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No dial tone
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Cannot send or receive a fax on a PBX line
The fax does not respond
Voice mail is available on the fax line
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Add a distinctive ring service to your telephone line and change the Distinctive Ring setting on
the product to match the ring pattern supplied by the telephone company. Contact your
telephone company for information.
a. Verify that the answer mode is set to the Automatic setting.
b.
From the Home screen, touch the Setup
button.
c. Open the Fax Setup menu.
d. Open the Basic Fax Setup menu.
e. Open the Distinctive Ring menu.
f. Select the correct setting.
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Buy a dedicated line for faxing.
The product is connected to a DSL phone service
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Check the installation and features. A DSL modem requires a high-pass filter on the phone line
connection to the product. Contact your DSL service provider for a filter or buy a filter.
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Verify that the filter is plugged in.
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Replace the existing filter to make sure that it is not defective.
The product uses a fax over IP or VoIP phone service
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Set the Fax Speed option to the Slow (9600 bps) or Medium (14400 bps) setting, or disable the
Fast (33600 bps) setting.
a.
From the Home screen, touch the Setup
button.
b. Open the Fax Setup menu.
c. Open the Advanced Fax Setup menu.
ENWW
Solve fax problems
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