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GR2K-GA-0008 4-1
Rev. 1.00
Chapter 4
Troubleshooting
This chapter explains the troubleshooting required for resolving the troubles related
to the setup of the GR2000-B and it’s basic operations.
4.1 Troubleshooting for Operations Introduced in this Guide
This section explains about the troubleshooting required for the case where you have
a device malfunctioning or communication problems.
Table 4-1 Types of Trouble and Corrective Action
Type of Trouble Corrective Action
The Router does
not start up.
It can not be powered. Check if the power cable is correctly inserted or the power
switch is switched to ON (1).
It stops running while
keeping "STATUS" lighted
in red.
There is a malfunction within the router. See the Regarding the
troubles in the device, see the GR2000 Operations Guide for
details.
The console is
not functioning.
Nothing is shown on the
window of the hyper
terminal.
Check to see if the cable is correctly connected. Make sure you are
using a RS-232C cross-cable for the setup terminal.
Check if the communication parameters for the software of the
terminal are correctly set. Regarding the communication
parameters, see Table 2-1, “Specifications Required for Setup
Terminals,” on page 2-11.
The router stops
running while
showing "20" for
the "STATUS
CODE".
If a memory card is not
installed into the device.
Turn off power to the router and install a memory card according to
the instructions of section 2.7, “Installing a Memory Card,” on
page 2-8, then turn on the power.
If a memory card is installed
into the device.
There is the possibility that software is not loaded on a memory
card. Install software according to the instructions of the GR2000
Applications Guide.
Communication using built-in Ethernet is not
working.
Check if the cable is correctly connected. For the details about the
cables to be used , see the Chapter 3 "Preparing Iinterface Cables
and the Terminal” of the GR2000-B Installation Guide.
Check if the "LINE" information is correctly set. For the details, see
the section "Configuration setting" of the chapter 4 in this manual.
Check if the routing protocol is set. For the details, see section 3.3,
“Setting the Configuration,” on page 3-3 of this manual.
Check if the IP address of the device connected to the GR2000-B is
set correctly.