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• Description of what you were doing at the time the malfunction or failure occurred.
• Description of what you did to attempt to solve the problem.
• Other observations that may aid the technician in identifying the problem and the
solution.
LED Indicators
Listed below are some of the more common specific problems you may have with your scanner.
Corrective actions are also given.
Problem 1: Power Indicator fails to come on
Possible Cause / Solution:
• Make sure the power cable is plugged into the scanner and the wall socket.
• Make sure that the power switch is on.
• If none of the above works, contact your dealer.
Problem 2: Scanner lamp flickers, is dim, or fails to come on
Possible Cause / Solution:
• The scanning lamp is failing or has failed and needs to be changed. Contact your dealer.
Problem 3: If the Power and Ready indicators come on, but software returns “Scanner link
failed” or similar message
Possible Cause / Solution
• Make sure the cable is connected properly.
• Verify the setting of the SCSI ID number.
• Disconnect all SCSI devices and connect them one by one, beginning with the scanner, to
identify the device causing the problem.
• Check the terminators and the cables. If the problem persists, contact your dealer.
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