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IBM TotalStorage DR550 SMB Version 1.0 ------ 27 May 2005 Page 41
IBM Storage Systems Copyright © 2005 by International Business Machines Corporation
Questions Responses
1. Problem Definition
2. Time/Date of Failure
3. How was the problem detected?
Does the problem existing on
multiple machines?
Was the error detected by a
user?
Was the error detected by the
system?
Which management interface
exhibited the problem? For
example, TSM, SMIT, or CLI?
4. Are any error LEDs lit? If yes,
which hardware product?
5. Is there a service request
number displayed on the
server?
6. For error messages, is the
message prefix, ANR, ANS, or
ANE. If yes, the message was
generated by Tivoli Storage
Manager.
7. Have any recent changes been
made to the network, system
software, or hardware?
8. Can the DR550 SMB ping
another client or host on the
network?
Once you have gathered sufficient information about the problem use the following table to decide
where to start problem diagnosis.