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Table 13. Troubleshooting tips for the IBM TotalStorage LTO Ultrium 2 Tape Drive (continued)
If the problem is this.... Do this....
The tape drive does not respond to
server commands.
Press and hold the unload button on the drive for 10 seconds to force a drive
dump. The drive will save the dump and then reboot to allow communication
to the drive to occur. Do not cycle power, as this will erase the contents of
the dump.
Methods of Receiving Errors and Messages
Use Table 14 as a guide for identifying error codes and message codes reported by
the Ultrium 2 Tape Drive, its enclosure (if applicable), or the server.
Note: The codes on the single-character display have different meanings,
depending on whether they display during normal operations or while the
drive is in maintenance mode. Codes that occur during normal operations
are defined in Table 15 on page 67. Codes that occur while in maintenance
mode are defined in Table 9 on page 36.
Table 14. Methods of receiving errors and messages for the IBM TotalStorage LTO Ultrium 2 Tape Drive
If the error or message was
presented by....
Do this....
The enclosure’s display (if the tape
drive is enclosed in a library or
autoloader)
Refer to the documentation for the enclosure.
The tape drive’s single-character
display and the status light flashes
amber
See Table 15 on page 67. To determine the meaning of status light activity,
see “Status Light” on page 32.
The tape drive’s single-character
display and the status light is solid
amber
See Table 9 on page 36. To determine the meaning of status light activity,
see “Status Light” on page 32.
SCSI log sense data (such as
TapeAlert flags), SCSI drive sense
data, or Fibre Channel autosense data
at the server console
See Appendix B, “TapeAlert Flags” on page 97, Table 15 on page 67, or
“Using Sense Data” on page 71.
Drive sense data sent to a library (if
the tape drive is enclosed in a library)
Refer to your library’s documentation, then see Table 15 on page 67.
The tape drive’s error log See Table 15 on page 67 and “Viewing the Drive Error Log” on page 76.
66 IBM TotalStorage LTO Ultrium 2 Tape Drive