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Table 15. Codes for error conditions and informational messages for the IBM TotalStorage LTO Ultrium 2 Tape
Drive (continued). The single-character display clears if you power-off the drive.
Code Cause and Action
3 Firmware problem. The tape drive determined that a firmware error occurred. Perform the following
action:
1. Collect a drive dump from one of the following:
Note: Do not force a new dump; the tape drive has already created one.
v Server’s SCSI or Fibre Channel interface by using a device driver utility or system tool. To
obtain a dump, determine whether your server is installed with a utility that can read files
from the server’s memory. If it is, use that utility to obtain the dump. For information about
using IBM’s utility programs to obtain drive dumps, see the IBM Ultrium Device Drivers
Installation and User’s Guide. To determine where to send a file that contains a drive dump
to be analyzed, contact your OEM Product Application Engineer (PAE).
v Enclosure (refer to the procedures for reading a drive dump in your enclosure’s
documentation)
v Ultrium 2 Tape Drive (to read a drive dump, use Function Code 5 in Table 9 on page 36)
2. Power the tape drive off and on, then retry the operation that produced the error.
3. If the problem persists, download new firmware and retry the operation.
4. If the problem persists, send the drive dump that you collected in step 1 to your OEM Product
Application Engineer (PAE).
The error code clears when you power-off the tape drive or place it in maintenance mode.
4 Firmware or tape drive problem. The tape drive determined that a firmware or tape drive hardware
failure occurred. Perform the following action:
1. Collect a drive dump from one of the following:
Note: Do not force a new dump; one already exists.
v Server’s SCSI or Fibre Channel interface by using a device driver utility or system tool. To
obtain a dump, determine whether your server is installed with a utility that can read files
from the server’s memory. If it is, use that utility to obtain the dump. For information about
using IBM’s utility programs to obtain drive dumps, see the IBM Ultrium Device Drivers
Installation and User’s Guide. To determine where to send a file that contains a drive dump
to be analyzed, contact your OEM Product Application Engineer (PAE).
v Enclosure (refer to the procedures for reading a drive dump in your enclosure’s
documentation)
v Ultrium 2 Tape Drive (to read a drive dump, use Function Code 5 in Table 9 on page 36)
2. Power the tape drive off and on, then retry the operation that produced the error. The error
code clears when you power-off the tape drive or place it in maintenance mode.
3. If the problem persists, download new firmware and retry the operation; if new firmware is not
available, replace the tape drive.
5 Tape drive hardware problem. The drive determined that a tape path or read/write error occurred.
To prevent damage to the drive or tape, the drive will not allow you to insert a cartridge if the
current cartridge was successfully ejected. The error code may clear when you cycle power to the
tape drive or place it in maintenance mode. If the problem persists, replace the tape drive.
68 IBM TotalStorage LTO Ultrium 2 Tape Drive