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Error messages
If a fax problem occurs that prevents or interrupts sending or receiving a fax, an error message is
generated that helps determine the cause of the problem. Here is a list of messages and their cause/
solution.
Table 4-1 Error messages
At least one fax number is required
Cause
Solution
A fax number was not typed in the Fax Number text box on
the Fax Job tab.
Type a fax number in the Fax Number text box on the Fax
Job tab.
Missing required information: Billing Code
Cause
Solution
A billing code was not typed in the Billing Code text box on
the Fax Job tab. This error only occurs when billing-code
feature is enabled.
Type a billing code in the Billing Code text box on the Fax
Job tab.
The billing code must be at least “n” digits
Cause
Solution
The billing code was configured on the MFP to contain a
specified number of digits. This error occurs when the billing-
code feature is enabled and the billing code in the Billing
Code text box on the Fax Job tab does not contain the correct
number of digits.
Check the billing code that is typed in the Billing Code text
box on the Fax Job tab. Type a billing code that contains the
specified number of digits.
Missing required information: E-mail address
Cause
Solution
An e-mail address was not typed in the E-mail address text
box on the Setup tab when E-mail notification was selected.
Type an e-mail address in the in the E-mail address text box
on the Setup tab.
The file cannot be found
Cause
Solution
A fax was sent with an invalid path specified in the Image text
box on the Fax Job tab or the Setup tab.
Type a valid path to the image in the Image text box on the
Fax Job tab or the Setup tab.
A fax was sent with a path to a missing image file specified in
the Image text box on the Fax Job tab or the Setup tab.
Type a valid path to the image in the Image text box on the
Fax Job tab or the Setup tab.
A fax was sent with a path to an invalid file type specified in the
Image text box on the Fax Job tab or the Setup tab.
Type a valid path to a bitmap image in the Image text box on
the Fax Job tab or the Setup tab.
78 Chapter 4 Troubleshooting ENWW