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A-61662 October 2011 7-3
CGA Port Not Responding ... Cycle power to the scanner. If the
problem persists, contact
Technical Support.
Corrupt or Missing MC Firmware ... Contact Technical Support.
Image and Feeding
• Streaks in the image
• Reduced bar code recognition
rates
• Blurred images
• Artifacts in the image
• Imaging guide(s) and/or camera
cover(s) need to be cleaned.
• Camera(s) need to be calibrated.
• Clean the imaging guides.
• Clean the camera covers.
• Calibrate the camera(s).
See Chapter 6, Maintenance.
• Skewed documents
• Multifeeds
• Feeder jams
• Feeder needs cleaning.
• Pick, drive and/or separation tires
need cleaning.
• Clean the pick and drive tires.
• Clean the separation roller.
See Chapter 6, Maintenance.
• Transport jams
• Page frame errors
• Transport needs cleaning.
• Page sensors need cleaning.
• Clean the transport area.
• Clean the sensors.
See Chapter 6, Maintenance.
Entry/exit sensor errors Transport sensors need cleaning. Clean the sensors.
See Chapter 6, Maintenance.
Feeder table does not
automatically lower after the last
page is fed
Feeder sensor needs cleaning. Clean the sensors.
See Chapter 6, Maintenance.
Image is too dark Camera(s) need to be calibrated. Calibrate the camera(s).
See Chapter 6, Maintenance.
Slippage of documents or
multifeeds
• The pick and/or drive tires are
worn out.
• The feed rollers need cleaning.
Clean and/or replace the pick,
drive and/or separation tires.
See Chapter 6, Maintenance.
Color image lacks fidelity Camera(s) need to be calibrated. Calibrate the camera(s).
See Chapter 6, Maintenance.
Scanner throughput has
decreased
Tires on the pick and drive rollers
are installed incorrectly.
Confirm pick and drive rollers/tires
are installed properly. See Chapter
6, Maintenance.
Dog-earring pages The straight pass-through door is
not fully or completely closed.
Confirm the straight pass-through
door is fully closed. If the problem
persists, contact Technical
Support.
Error Message Possible Cause Possible Remedy