Filter
Top Products
34 www.kodak.com/go/support
Troubleshooting
Pictures are
cropped
■ Change the picture size or resolution on your digital camera to 3:2. See
your camera user’s guide for details.
■ Adjust cropped pictures using Kodak EasyShare software on your
computer.
■ Select the proper paper size in print options if you are printing from an
application on your computer.
NOTE: Cropping may vary depending on the selected picture size (page 15).
A selected
picture does not
print.
■ The image file may be corrupt. Review the picture on the camera or
computer and delete, if necessary.
■ The image file may not be JPEG format. The printer dock can only print
JPEG files in stand-alone mode. Connect to a computer (page 19) and
use Kodak EasyShare software to print BMP and TIFF formats (page 21).
Nothing
happens when
you try to print
■ Check the power connections (page 3).
■ Check the USB cable (page 19) and camera connections (page 7).
■ Remove the paper tray. Check that paper is properly loaded, then
re-insert the tray (page 6).
■ Load paper if paper message appears on your camera or computer.
■ Make sure the color cartridge is properly installed (page 4). Install a new
cartridge if the cartridge message appears on your camera or computer.
Nothing
happens when
you try to print
(from docked
camera)
■ Reseat the camera on the printer dock (page 7).
■ Re-establish the connection. Remove the camera, then reseat it on the
printer dock.
■ Make sure there is at least one picture in the camera’s internal memory
or memory card.
If... Try the following