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Troubleshooting
Unable to
remove color
cartridge
IMPORTANT:
The cartridge may lock in place if there is a paper error.
Do not attempt to remove the cartridge without first
clearing the paper error. Make sure there are no paper
error messages on your camera or computer screen
before attempting to remove the cartridge.
■ Reload or fill the paper tray (page 5).
■ Clear paper jam (see page 31).
■ Disconnect then reconnect the power.
IMPORTANT:
Upon reconnecting the power, the color cartridge may
advance to the next picture slot on the ribbon, resulting
in a supply mismatch.
Paper runs out
before the color
cartridge (or
vice versa)
■ Supply mismatch can result from several different situations, including:
—Scrapping of paper as a result of jams or other errors.
—Gradual advancement of the color-cartridge ribbon from removing
ribbon slack or clearing jams.
—Advancement of the color-cartridge ribbon upon reconnecting power
to unlock the color cartridge.
Supply mismatch is likely to occur as you continue to use your printer
dock. If you wish to keep your cartridge and paper supply synchronized,
discard unused cartridge or paper when one or the other is fully
depleted.
If... Try the following