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13
Troubleshooting
13-6 Di2510/Di3010/Di3510
13.3 When the Copier Is Not Operating Correctly
* If the problem is not corrected even after the operations described are performed, turn off
the copier,unplug its power supply cord, and the contact your service representative.
Symptom Possible Cause Remedy
Nothing appears in the touch
panel.
If only the indicator on the
[Start] key is lit, the copier is
in Energy Saver mode or
Sleep mode.
Press any key in the
operation panel to cancel
Energy Saver mode.
The copier has not been
turned on.
Check that the copier’s
power switch has been set
to “I” and that the sub power
switch has been pressed in.
The contrast control knob
for the touch panel has
been set either too light or
too dark.
While looking at the touch
panel, adjust the contrast
control knob.
Has the LCD back-light
being set to off?
Please press a key on the
control panel or touch
panel.
Please change the LCD
back-light off settings.
Refer to “To set the “LCD
Back-light Off” function” on
page 7-17.
The indicator on the [Start] key
does not light up in green.
An access code has not
been entered.
Enter the access code
according to the procedure
described in “Making
Copies Using Accounts”.
Even though the [Start] key is
pressed, no copies are made.
The copy/print job is
queued and waiting to be
printed.
Touch [Job List] to check
the jobs that are queued.
Wait until printing begins.
The copier is still warming
up after just being turned
on.
The copier takes about 17
seconds to warm up after it
is turned on.
Wait until the copier has
finished warming up.
The copier is
malfunctioning.
Follow any messages that
appear on the touch panel.
The machine cannot be set to
Copy mode.
The copier is in Interrupt
mode (the “Interrupt”
indicator is lit).
Press the [Interrupt] key to
cancel Interrupt mode.
The machine cannot be turned
on.
The power supply cord has
been unplugged from the
electrical outlet.
Plug the power supply cord
into the electrical outlet.
The breaker for the
electrical circuit has been
tripped.
Close the breaker for the
electrical circuit.