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OPERATION GUIDE 23
7 Troubleshooting
General Guide
There are a number of printer problems which can be corrected by a user.
Use the table below to identify a problem and perform the corrective action.
If the problem persists or cannot be corrected, please contact your Service
Technician.
Symptom Check Items Corrective Action
The printer will not print from
the computer
Check the indicators Using the information on page
2 check if an error has
occurred and clear the error.
Check if a status page can be
printed.
If the status page was printed
successfully, there may be a
problem with the connection to
the computer. Refer to page 9
and check the connection.
Check the indicators display in
a recognised combination,
refer to page 2 for further
information.
Turn the power switch Off (O)
and then On (|) again. Submit
the print job again.
Print quality is poor Refer to page 24 for
information.
Paper is jammed Refer to page 24 for
information on jam clearance.
The indicators are off and the
fan is not working
Check the power cable Connect both ends of the
power cable securely. Try
replacing the power cable.
Refer to page 9 for information.
Check the power switch is in
the On (I) position.
Refer to page 10 for
information.
The printer prints a status
page but data from the
computer is not being
printed
Check program files and
application software
Try printing another file or
using another print command.
If the problem occurs with a
specific file or application,
check the printer settings for
that application.