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Troubleshooting > Error Code List
Error Code List
When a transmission error occurs, one of the following error codes is recorded in the TX/RX Result Report and Activity
Report.
NOTE
“U” or “E” will appear in the error code depending on the communication speed setting.
Error Code Possible Cause/Action
Busy Failed to establish connection with the recipient despite auto redialing the preset number of times.
Send again.
CANCELED Transmission was canceled due to an action to cancel transmission.
Reception was canceled due to an action to cancel reception.
U00300 Paper depletion occurred at the recipient machine. Check with the recipient.
U00430 - U00462 Reception was canceled because of mismatching of communication features with the sender machine
although the line connection was established.
U00601 - U00690 Communication was stopped due to the machine failure. Send or receive again.
U00700 Communication was stopped due to failure on the part of the sender or recipient machine.
U00800 - U00811 Page(s) not sent correctly. Send again.
U00900 - U00910 Page(s) not received correctly. Ask the sender to resend.
U01000 - U01097 Communication error occurred during transmission. Send again.
U01100 - U01196 Communication error occurred during reception. Ask the sender to resend.
U01400 Failed to establish communication with the sender or recipient machine because dialing registered for
a push line system was used in a pulse line system.
U01500 Communication error occurred during high-speed transmission. Send again.
U01600 Communication error occurred during reception of high-speed transmission. Ask the sender to reduce
the transmission speed and send again.
U01700 - U01720 Communication error occurred during high-speed transmission. Send again.
U01721 Communication error occurred during high-speed transmission. Designated transmission speed may
not be available for the recipient machine.
Reduce the transmission start speed and send again.
U01800 - U01820 Communication error occurred during reception of high-speed transmission. Ask the sender to reduce
the transmission speed and send again.
U01821 Communication error occurred during reception of high-speed transmission. Designated transmission
speed may not be available for this machine. Ask the sender to reduce the transmission speed and
send again.
U03000 During polling reception, a fax could not be received because no originals were set in the other party’s
fax machine. Check with the other party.
U03200 Sub address bulletin board reception was attempted and the other party’s machine is an our brand
model, but the specified sub address box contained no data. Check with the other party.
U03300 An error occurred due to either 1 or 2 below.
Check with the other party.
1 The other party’s machine is an our brand model and transmission restrictions were found set by
the other party during polling reception. Communication was interrupted because the password was
incorrect.
2 The other party’s machine is an our brand model and transmission restrictions were found set by
the other party during sub address bulletin board reception.
Communication was interrupted because the password was incorrect.