7. Troubleshooting
page 31
LaCie d2 DL DVD±RW Drive – Toast 7 Titanium
User’s Manual
The Problem
The drive is not
recognized by the
computer.
Questions to Ask
Does your computer’s
configuration meet the minimum
system requirements for use with
this drive?
Is the drive’s power supply
connected and turned on?
Did you follow the correct
installation steps for the specific
interface and operating system.
Is there an icon for the drive
appear on the desktop?
Are both ends of the
FireWire/USB cable firmly
attached?
Possible Solutions
Check section 2.1. Minimum System Requirements for more
information.
Make sure that the power supply is properly connected (see
section 3.2. Connecting The Power Supply
), and that the
outlet the power supply is connected to is also turned on.
Review the installation steps under 3.3. Connecting The
Interface Cable.
When there is a CD or DVD disc in the drive, there should
be an icon for the LaCie drive on the desktop. Open
Apple
System Profiler
and click on the Devices and Volumes tab. If
your device is not listed, follow the rest of the
Troubleshooting tips to isolate the problem.
•Disconnect the FireWire cable, wait 10 seconds and then
reconnect.
•Ensure that the FireWire connectors are properly aligned.
FireWire cables can only be inserted one way. Make sure
that they are correctly oriented.
•Check that the FireWire connectors are straight and fully
seated int he FireWire ports.
•Only use certified FireWire cables, such as the cables
provided with your LaCie drive.
If you have followed all of these steps and the drive is still
not recognized, shut down your computer, wait 3 to 5
minutes, restart your computer and try again.
Mac Users
