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LaCie SAFE Hard Drive
User Manual
page 40
Contacting Customer Support
Before You Contact Technical Support:
Read the manuals and review the sections 9.
Troubleshooting Your Drive and 10. Trouble-
shooting the Fingerprint Sensor.
Try to isolate the problem. If possible, make the
drive the only external device on the CPU, and
make sure that all of the cables are correctly and
firmly attached.
If you have asked yourself all of the pertinent
questions in the troubleshooting checklist, and you
still can’t get your LaCie drive to work properly,
contact us via the provided Web link. Before con-
tacting us, make sure that you are in front of your
computer and that you have the following infor-
mation on hand:
Your LaCie drive’s serial number (A)
Operating system (Mac OS or Windows) and
version
Computer brand and model
Names of CD or DVD drives installed on your
computer
Amount of memory installed
Names of any other devices installed on your
computer
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11. Contacting Customer Support
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