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Troubleshooting
7-1
7 Troubleshooting
Information Codes/Message
Information Codes During Scanning and Copying
Info
code
Meaning
Action Page
10001 SRAM
error
Restart your IMAGE SCANNER IS100e. (Turn off
and on again.)
If the code still appears, contact your dealer.
--
10002 DRAM
error
Restart your IMAGE SCANNER IS100e.
If the code still appears, contact your dealer.
--
10003,
10004
Lamp
error
Restart your IMAGE SCANNER IS100e.
If the code still appears, contact your dealer.
--
10005 Home
sensor
error
Restart your IMAGE SCANNER IS100e.
If the code still appears, contact your dealer.
--
10006 Lamp
error
Restart your IMAGE SCANNER IS100e.
If the code still appears, contact your dealer.
--
10007 Lock error
1. Turn off your IMAGE SCANNER IS100e.
2. Find the lock switch underneath the machine
and unlock the machine.
3. Restart your IMAGE SCANNER IS100e.
If the code still appears, contact your dealer.
2-3
10008,
10009
ADF error.
ADF paper jam.
Open the ADF cover and remove the paper from the
ADF.
If the code still appears, contact your dealer.
6-2
10201
Z1 access
error
Restart your IMAGE SCANNER IS100e.
If the code still appears, contact your dealer
--
10202 Z1 SRAM
error
Restart your IMAGE SCANNER IS100e.
If the code still appears, contact your dealer
--