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Troubleshooting
7-2
MESSAGE DURING SCANNING AND COPYING
LCD Message Action Page
Copy function
disables.
Please download the printer profile. --
Check p
rinter cable
or status .
1. Check if the printer cable has been correctly
connected.
2. Check if the printer is turned on.
3. Restart IMAGE SCANNER IS100e and your
printer.
4. If the message still appears, contact your
dealer.
--
INFORMATION CODES DURING NETWORKING
Info
Code
Meaning Action Page
20512 The connection failed.
20519 The destination
address is invalid.
20530 Network is down.
20531 Network is
unreachable.
20533 The connection
aborted by the server.
20534 The connection reset
by the server.
20540 Connection timed out
20541 The attempt to
connect failed.
20545 The destination host
is
not able to reach.
Ping the IP address of IMAGE SCANNER
IS100e from another PC in DOS prompt. For
example, type “Ping 10.1.20.144” in Dos
prompt. If IMAGE SCANNER IS100e has no
response, then perform the following steps.
1. Check if the RJ-45 connector is firmly
plugged-in.
2. Check the Ethernet cable.
3. Check IMAGE SCANNER IS100e IP
address.
4. Check the destination IP address.
5. Check Subnet Mask.
6. Check Gateway IP.
29999
Fail to connect Email
Server
Check network environment.