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UDS10/UDS100 User Guide Troubleshooting and Contact Information
49
Problem/Message Reason Solution
You are using the correct serial cable,
and the UDS is set up correctly, but
you are not communicating with your
device attached to the UDS across
the network.
If you are sure that the serial cable is
correct, then you may not be
connecting to the correct socket of
the UDS.
Another possibility is that the UDS is
not set up correctly to make a good
socket connection to the network.
You can check to see whether there
is a socket connection to or from the
UDS by looking at the Status LED.
If the Status LED is blinking
consistently, then there is a good
socket connection.
If the Status LED is solid green, then
the socket connection does not exist.
Use the Connect Mode option C0 for
making a connection to the UDS
from the network. Use Connect
Mode option C1 or C5 for a
connection to the network from the
UDS. See the full list of Connect
Mode hexadecimals in B: Binary to
Hexadecimal.
When connecting to Web Manager
within the UDS, the message No
Connection With The UDS displays.
Your computer is not able to connect
to port 30718 (77FEh) on the UDS.
Make sure that port 30718 (77FEh)
is not blocked with any router that
you are using on the network. Also
make sure that port 77FEh is not
disabled within the Security settings
of the UDS.
Technical Support
If you are experiencing an error that is not described in this chapter, or if you are
unable to fix the error, you may:
Check our online knowledge base at http://www.lantronix.com/support
Call us at:
(800) 422-7044 Domestic
(949) 453-7198 International
(949) 450-7226 Fax
Our phone lines are open from 6:00AM - 5:30 PM Pacific Time Monday through
Friday excluding holidays.
Technical Support Europe, Middle East, Africa
Phone: +49 (0) 89 31787 817
Email: eu_techsupp@lantronix.com or eu_support@lantronix.com
Firmware downloads, FAQs, and the most up-to-date documentation are available at:
http://www.lantronix.com/support